Privacy Policy

Seditech Services ("Seditech Services", "we", "us", or "our") respects your privacy. We work with clients internationally, and this Privacy Policy explains how we collect, use, share, store, and protect personal information when you visit our website, create an account, use our project builder, submit a project request, make a payment, or otherwise interact with us.

This Policy applies to our website and related services. It does not apply to third-party websites or services that we do not control. By using our website or services, you acknowledge that you have read this Privacy Policy. Where the law requires consent, we will ask for it separately.

1. Who we are

Seditech Services is a software and web development company. For the purposes of applicable data protection law, Seditech Services is the controller of the personal information described in this Policy.

You can contact us about privacy matters at INFO@SeditechSERVICES.TOP.

2. Information we collect

Information you provide to us

• Account information: your name, email address, phone number, country, and password. Passwords are stored in hashed form and are never stored in plain text.
• Project information: your company name, project requirements, answers submitted through our project builder, files, references, feedback, and other information you choose to share.
• Billing and contact information: billing name, email address, phone number, payment references, and invoice details. We do not store full payment card details. Card payments are processed by third-party payment providers.
• Communications: messages you send through our contact forms, email, support channels, or client portal, including the content of those messages.
• Marketing preferences: your preferences for receiving updates, newsletters, or promotional communications.

Information collected automatically

When you use our website, we may automatically collect technical information such as your IP address, browser type, device type, operating system, referring URL, pages visited, time spent on pages, approximate location derived from your IP address, cookie identifiers, and analytics events.

We may anonymise or aggregate this information so that it cannot reasonably be used to identify you.

Information from third parties

We may receive information from payment processors (such as payment status and transaction references), analytics providers, hosting providers, fraud-prevention services, and publicly available sources. We only use this information for the purposes described in this Policy.

3. How we use personal information

We use personal information to:

• provide, operate, and maintain our website, client portal, project builder, and related services;
• prepare estimates, quotations, invoices, and project documentation;
• process payments, refunds, and billing enquiries;
• communicate with you about your account, project, support requests, and service updates;
• improve our services, understand how our website is used, and develop new features;
• protect our systems, prevent fraud and abuse, and maintain security;
• comply with legal, tax, accounting, and regulatory obligations;
• enforce our Terms of Service and protect our legal rights; and
• send marketing communications where we have a lawful basis to do so.

4. Legal bases for processing

Where required by law, we rely on one or more of the following legal bases:

• Contract: processing is necessary to provide the services you have requested or to take steps before entering into a contract with you.
• Legitimate interests: processing is necessary for our legitimate business interests, such as improving our services, securing our systems, and communicating with clients, provided your rights are not overridden.
• Legal obligation: processing is necessary to comply with applicable law.
• Consent: you have given us clear consent, for example for optional analytics cookies or certain marketing communications. You may withdraw consent at any time.
• Vital interests: processing is necessary to protect someone's life or safety.

Where we rely on legitimate interests, we balance those interests against your rights and expectations. You may object to processing based on legitimate interests as described below.

5. Cookies and similar technologies

We use essential cookies and similar technologies to keep our website working, maintain sessions, remember your preferences, and protect against fraud. We may also use optional analytics cookies to understand how visitors use our website.

Where required by law, optional analytics cookies are only set after you consent. You can accept or decline optional cookies through our cookie banner and manage cookies through your browser settings. Essential cookies are necessary for the website to function and cannot be switched off through our banner.

For more information, please see our Cookie Policy.

6. How we share personal information

We do not sell your personal information. We may share personal information with:

• Service providers that help us operate our business, such as hosting, email delivery, payment processing, analytics, customer support, security, and backup providers. These providers process information on our behalf and are required to protect it.
• Professional advisers, such as lawyers, accountants, auditors, and insurers, where necessary.
• Authorities and regulators, where required by law, legal process, or to protect our rights, safety, or property.
• A successor or buyer in connection with a merger, acquisition, restructuring, or sale of assets, subject to appropriate confidentiality protections.
• Other parties with your consent or at your direction.

7. International transfers

Our service providers may process personal information in countries other than your own. Where we transfer personal information internationally, we take reasonable steps to ensure it receives an appropriate level of protection, including through contractual safeguards or other lawful transfer mechanisms where required.

8. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to provide services, maintain business records, resolve disputes, and comply with legal obligations.

As a general guide:

• account information is retained while your account is active and for a reasonable period afterwards;
• project, invoice, payment, and transaction records are retained for up to seven (7) years after the relevant project or transaction, or longer where required by law;
• general enquiries and correspondence are retained for up to twenty-four (24) months;
• marketing information is retained until you unsubscribe or object, plus a short period to record your preference; and
• analytics information is retained for up to twenty-four (24) months, unless a shorter period applies.

When information is no longer required, we delete it or anonymise it. Backup copies may remain for a limited period until they are overwritten or deleted through our normal backup cycles.

9. Security

We use reasonable technical and organisational measures to protect personal information, including encryption in transit, hashed passwords, access controls, monitoring, and backups. However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect your information and to respond appropriately to suspected security incidents.

Where required by law, we will notify you and the relevant regulator of a personal data breach.

10. Your rights

Depending on your location and the data protection laws that apply to you, you may have the right to:

• access the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your information;
• request restriction of processing;
• object to processing based on legitimate interests or to direct marketing;
• request portability of information you provided to us;
• withdraw consent where processing is based on consent; and
• lodge a complaint with a data protection authority.

To exercise your rights, contact us at INFO@SeditechSERVICES.TOP. We may need to verify your identity before responding. We will respond within the time required by applicable law.

You may also complain to the data protection or privacy regulator in your country or region, where one exists.

11. Marketing communications

We may send you service-related messages, such as project updates, invoices, security notices, and changes to our terms or policies. These messages are not marketing and may be sent even if you opt out of marketing.

We will only send marketing communications where we have a lawful basis to do so. You can unsubscribe from marketing at any time using the link in the message or by contacting us. We may retain a record of your marketing preference.

12. Children's privacy

Our website and services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to delete it.

13. Third-party links

Our website may contain links to third-party websites, payment pages, or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing personal information.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. We will post the updated policy on this page and update the "Last updated" date. Where changes are material, we will take reasonable steps to notify you.

15. Contact us

If you have questions, concerns, or requests about this Privacy Policy or how we handle personal information, please contact us at INFO@SeditechSERVICES.TOP.